Mastering Rapport in High-Stakes Conversations
Training law enforcement professionals, leaders, and organizations to build trust, reduce resistance, and achieve better outcomes through the science of rapport.
Meet Ninette Toosbuy
Ninette Toosbuy spent 25 years with the Los Angeles Police Department mastering one of the most difficult communication skills in the world: building rapport with hostile individuals during high-stakes criminal investigations.
Her insight is simple.
If you can build rapport in that environment, you can build rapport with anyone.
Through SBI Academy, Ninette trains law enforcement professionals in science-based interviewing while also teaching leaders, sales professionals, and organizations how to apply the same rapport-building frameworks to negotiations, leadership communication, and team dynamics.
Who This Training Is For
Law Enforcement Training
SBI Academy provides science-based investigative interviewing training for law enforcement professionals. These programs help investigators conduct ethical interviews, gather reliable information, and improve investigative outcomes.
Training includes
• Investigative interviewing programs
• Advanced interview strategy
• Instructor development programs
• Science-based interviewing frameworks
Business & Corporate Training
Rapport is the foundation of successful leadership, negotiations, and workplace communication.
Ninette teaches organizations how to build trust and cooperation using the SBI Rapport Framework, which helps professionals reduce resistance and guide conversations toward productive outcomes.
Rapport Is the Key to Every Successful Conversation
Rapport is the single most important element in all human relationships—whether personal or professional.
Genuine rapport goes far beyond simply being liked. It is a disciplined approach that builds trust, legitimacy, and cooperation.
Without rapport relationships break down, negotiations stall, and teams struggle to work together.
Yet rapport is often misunderstood.
Ninette’s career was built on mastering rapport in some of the most challenging communication environments imaginable.
Her training teaches professionals how to build rapport intentionally using proven communication strategies.
The SBI Rapport Framework
Ninette teaches rapport building through two proprietary communication frameworks used in SBI Academy training:
The ORBIT Mode by Lawrence and Emily Ellison and the H.E.A.R. Principles.
These models help professionals understand interpersonal dynamics, reduce resistance in difficult conversations, and guide discussions toward cooperation and trust.
Participants learn how to recognize communication patterns, adapt their approach in real time, and build meaningful rapport even in high-stakes situations.
These frameworks are taught in Ninette’s workshops, executive training programs, and speaking engagements.
Trusted by Law Enforcement Professionals
For years, SBI Academy has trained investigators and law enforcement professionals in science-based interviewing techniques. Today these same principles of rapport building are being applied to leadership communication, negotiations, and professional relationships.
Ninette Toosbuy is proud and honored to have trained law enforcement personnel from the following agencies:
